Volunteer Tutors

The greatest journey starts with a footstep.

Jim recalls his difficult school years, missing a lot of school due to illness and then having to leave school to become the family breadwinner when his dad died. “I lost a lot of time at school due to illness when I was very young…. this put me on the back foot regarding my high […]


No more hiding in the background – Diannes story

Greg is one of a number of the Hotline teachers who work both on the Hotline and teach literacy to adults in various adult learning environments. From time to time this gives us the unique opportunity to follow up on one of the callers to the Hotline.  Dianne’s story was one such story that Greg […]

RWH Event Celebrations

The Hotline event celebrations – State Library NSW

The Reading Writing Hotline celebrated its 25th anniversary with an event at the State Library NSW. What a wonderful day! Our brilliant guest speakers Lyn Wilson from TAFE NSW, Don Perlgut from Community Colleges Australia and David Riordan from City of Sydney each brought a unique piece of adult literacy history to the Hotline’s 25th […]

Reading Writing Hotline FB Image

It’s the Reading Writing Hotline’s 25th birthday!

The Hotline started in 1994 as a help line for the ABC’s ‘Reading Writing Roadshow’. Since then, we’ve answered calls from 160,000 people wanting to improve their literacy and change their lives. Three wonderful students shared their literacy journeys for our 25th anniversary. Thank you Langi, James and Nigel for helping us to open doors […]

RWH Turns 25

The Reading Writing Hotline Story

The story of the Hotline begins in 1990. This was International Literacy Year, and TAFE’s Adult Literacy Information Office (ALIO) was funded to trial a free literacy hotline. Soon after, the ABC started screening their adult literacy TV series, The Reading Writing Roadshow. The present Hotline was first set up by the Federal Government as […]

Literacy Links Logo

The Hotline’s 25th anniversary – where did we come from?

The Hotline is very proud to be celebrating its 25th birthday with an event at the NSW State Library in Sydney next month. Since it began in 1994 the Hotline has helped over 160 000 callers by providing adult literacy and numeracy referral, information and advice. But how did the Hotline begin? The Hotline was […]

Stories from the phone lines

To remind us all of the stories behind some of our callers, this edition of Literacy Links introduces one of our learners, Lyn. Lyn rang the Hotline to find a class near her on the south coast of NSW. She wanted to improve her reading to be able to assist her grandkids. Lyn explained, “I […]

National Provider Network

The Hotline currently has a national database with over 1500 providers of English language, literacy, numeracy and computing classes. This map shows the spread of these providers around the country.

Good news stories

“Just know that you have made a massive difference to someone’s life today.” This email was recently received by Hotline teachers from Jenny. We were delighted to be able to assist. “I just want to say a huge big thank you to the lovely lady that helped myself and my friend yesterday. I am so […]