Hotline Publications

Reader friendly communication - PDF (11 MB)

This resource explores how to use plain language and understand your readers. It includes case studies of organisations which are making their communications more reader friendly.

Literacy Face to Face - PDF (9 MB)

Literacy Face to Face is a handbook for volunteer adult literacy tutors and others who want to help someone improve their literacy.

This report examines how community organisations are supporting their clients who face literacy barriers. It was produced in partnership with NCOSS and looks at how support is provided, and how this unrecognised issue impacts both their clients and their workforce.

The Reading Writing Hotline has developed a range of beginner workbooks. These workbooks were designed to assist people who are unable to access courses and would like to start learning from home.

Insights from the Classroom - PDF (620 KB)

The report Insights from the Classroom presents research findings about adult literacy needs in communities, and barriers to offering programs.