23 Apr Hotline Research: Helping Clients fill in Forms.
Posted at 13:59h
in Latest news
Jake thinks he could fill out the forms by himself “if they didn’t have such complicated language” and “if there were no ‘trick’ questions” that made him second guess his answers”. The wonderful Fine Print Journal recently published an article discussing this important research into a growing problem in Australia. We thank Commissioning Editor Deryn Mansell for permission to republish the article.
See article Reading Writing Hotline research: helping clients fill in forms
