Hotline survey of needs – Insights from the classroom

Hotline survey of needs – Insights from the classroom

What you told us

Thank you again to the many adult literacy and numeracy teachers, tutors, and managers who filled in the Hotline survey on literacy, numeracy, and digital literacy (LND) needs. Social Equity Works, who co-designed the survey with the Hotline, have analysed the results. These have now been sent in a report to the Department of Employment and Workplace Relations (DEWR).

Vanessa Iles, Manager of the Hotline and Robin Miles, Director of Social Equity Works discussed the survey findings in depth at an ACAL webinar held on 24 August. ACAL have generously given us the link for Literacy Links subscribers. To hear more about the survey results, click here.

Key findings from the survey include:

  • 82% of respondents identified barriers/multiple barriers to providers offering/delivering LND programs
  • 57% indicated inadequate funding was the main barrier for providers
  • 32% of respondents said that a lack of qualified teachers was a barrier to delivery
  • 83% of respondents identified one or more barriers for learners
  • 56% indicated that learners not knowing where to ask for help was the main barrier for learners
  • 54% indicated shame and embarrassment was a barrier for learners.

Providers indicated that there were many unmet community needs including:

  • individual and tailored literacy assistance (64%)
  • wrap around supports to address barriers and enable participation (52%)
  • help with form filling (49%)
  • pathways into accredited courses (47%)
  • the lack of non-accredited courses delivered in community settings (43%)
  • local area literacy coordination of services and classes (37%).

Over 80% of survey respondents said that they wanted beginner literacy resources.