Plain English

Reader friendly communication: A guide to using plain language

This is your guide to communicating more effectively with your readers (your audience).

Reader friendly communication includes more than looking at plain English.

In this short video, Jo Medlin, President of ACAL, and author of Reader Friendly Communication explains why the guide is broader than plain English and discusses three important parts to the guide

  • understanding who your readers are,
  • designing your message including layout and graphics and then
  • looking at other ways to present your information to make it more accessible.

The guide includes case studies of those currently providing a great model in making their communications more reader friendly.  The guide is a free resource and is available below.