One of the experienced adult literacy teachers will answer the phone. You can talk with them about your literacy or numeracy problems and they will be able to suggest a class in your area if that is what you want. These classes are run by organisations such as TAFE, community centres or similar organisations. The Hotline teacher will give you a phone number and other contact details and you then make the contact yourself. If you are not able to go to a class, the Hotline teacher can discuss other possibilities with you, perhaps a distance course or other ways you might be able to get started.