Latest news

  • The Reading Writing Hotline Story

    The story of the Hotline begins in 1990. This was International Literacy Year, and TAFE’s Adult Literacy Information Office (ALIO) was funded to trial a free literacy hotline. Soon after, the ABC started screening their adult literacy TV series, The Reading Writing Roadshow. The present Hotline was first set up by the Federal Government as …Read More »
  • The Hotline’s 25th anniversary – where did we come from?

    The Hotline is very proud to be celebrating its 25th birthday with an event at the NSW State Library in Sydney next month. Since it began in 1994 the Hotline has helped over 160 000 callers by providing adult literacy and numeracy referral, information and advice. But how did the Hotline begin? The Hotline was …Read More »
  • Stories from the phone lines

    To remind us all of the stories behind some of our callers, this edition of Literacy Links introduces one of our learners, Lyn. Lyn rang the Hotline to find a class near her on the south coast of NSW. She wanted to improve her reading to be able to assist her grandkids. Lyn explained, “I …Read More »
  • National Provider Network

    The Hotline currently has a national database with over 1500 providers of English language, literacy, numeracy and computing classes. This map shows the spread of these providers around the country.Read More »
  • State breakdown of callers to Hotline – July 1, 2018 to Dec 31, 2018

  • Good news stories

    “Just know that you have made a massive difference to someone’s life today.” This email was recently received by Hotline teachers from Jenny. We were delighted to be able to assist. “I just want to say a huge big thank you to the lovely lady that helped myself and my friend yesterday. I am so …Read More »
  • Group calls received

    About half of all calls to the Hotline are for people calling for assistance for themselves. The other 50% of calls are for people calling on behalf of others (friends, family, community and health workers, job agencies). An increasing number of calls are from people ringing on behalf of groups of adults who need assistance …Read More »
  • Conference Reminders

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  • Assisting parents

      For parents, improving reading, writing and computer skills can help kids reach their full potential! There are also lots of things parents can do to develop their child's literacy that don't require good reading skills. The Hotline has been working in conjunction with Goodstart Early Learning to make available resources to help parents develop …Read More »
  • Preconference

    Learning in Diverse Communities PreconferenceWorking together was certainly a strong theme of the Preconference for the Australian Council for Adult Literacy (ACAL)’s recent Learning in Diverse Communities Conference at the stunning Docklands library in Melbourne. Adult LLN educators from TAFE’s community colleges and other providers joined with the library network to look at the emerging role …Read More »