Carlton Neighbourhood Learning Centre

Good News Stories

Staff at the Hotline are always gratified and excited to come across good news stories of students whose educational journeys have begun with the Hotline. This one is from Fine Print, VALBEC’s excellent journal. It is the story of ‘Dean’ and Kaye, his volunteer tutor, and their learning journey together as part of the Carlton […]

Yabun Day Pic 2

2018 Yabun Festival Sydney

Hotline staff found themselves very busy amid record crowds at the 2018 Yabun Aboriginal and Torres Strait Islander Festival on 26 January. Five staff were on hand at the Hotline stall during the day meeting people from far and wide who expressed an interest in Literacy classes, volunteering and finding learning materials. We handed out […]

Two senior women watching something on a digital tablet

Do you use the services of volunteer literacy tutors? Have you told the Hotline?

We recently sent a mail out to all Community Centres in Australia asking if they use the services of volunteers. As a result several Community Centres contacted the Hotline to let us know about literacy and numeracy classes they run and if they use volunteer literacy tutors, and we have now included them on our […]

Man in truck


In recent months the Hotline has had quite a few calls from truck drivers around the country who are having trouble completing the compulsory Work Diary. The diary was designed to reduce driver fatigue by ensuring drivers take proper rest breaks, but it’s proving to be a challenge for some drivers who don’t feel confident […]

Some things do take time

Some things do take time: a great Hotline story

This morning we had a call from a man who said he had heard the Hotline’s jingle on the radio and put the number in his phone…….fifteen years ago! He had updated his phone many times in that period and always kept the number, but never felt confident enough to call – until now. A […]


A thorny problem for the Hotline

Every day the Hotline puts people in contact with literacy provision for themselves or others, but there are times when every avenue leads to a dead end. ‘Marilyn’ lives in a big country town. She had a disrupted schooling and can only read ‘a little bit’. She has always wanted to learn to read and […]

Libraries ACT

Stories from the field – Libraries ACT

Canberra has a reputation for being packed with tertiary educated public servants – and there are plenty. At the same time, the estimate from an ABS study[1] is that 31% of adults in the ACT do not have the literacy skills they need to comfortably navigate life. Explaining that figure is not as simple as […]

Vanessa Forrest

The Hotline is more than just a referral service

Angela rang and told us she is “really sad now ‘cause I can’t read” in English or any of her First Nations languages. There are no English as an Additional Language/Dialectclasses in her tiny community near the QLD border. Once a week, Amanda travels 2 hours on the community health bus, to a local town […]

Painting in Warlpiri

Fancy two weeks volunteering in Warlpiri Country?

            The Warlpiri Youth Development Aboriginal Corporation (WYDAC) has responsibility for the adult learning centre in Yuendumu, known as the Pina Pina Jarrinjaku i.e. to learn. This facility is located in Warlpiri country, 300 kilometres from Alice Springs in the Tanami Desert. The four main program areas of the Pina […]

NSW Adult Literacy and Numeracy Council Conference 1st December

This year marks the 40th anniversary of NSW Adult Literacy and Numeracy Council. The 2017 NSW ALNC Conference will be a forum in which participants consider the different spaces in which ABE demands exist, and what participants in the field can do to shape the ways in which the demands could be met. We ask: […]