ACAL conference

ACAL national conference

ACAL conference plug Reminder to all LLN practitioners that ACAL’s national conference is on in Melbourne 12,13,14 -2018. This year’s conference is titled ‘Learning in diverse communities – Strengths, Reflections, Questions’ ACAL’s annual conference provide delegates with opportunities to engage in dialogue around research and practice as well as become involved in practical sessions. Manager […]

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Statistical Snapshot

Strategic improvement projects over the past three years have resulted in steady improvements to the number of calls to the national Reading Writing Hotline. Here are some statistics on calls received nationally over the past twelve months.

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Good News Stories

One of the main challenges for staff at the Hotline is making sure that the database of providers is accurate and contains up-to-date and helpful information on all available literacy/ numeracy providers, and that we have an understanding of some of the challenges for those who are seeking literacy help. This has been a particular […]

The Hotline visits Alice Springs

Vanessa incorporated a visit to Alice Springs with her NT visit, where she talked with some ‘inspiring locals’. The creative studios of Italk Video Productions have collaborated with the Hotline on the Hotline/italk publication, Love in the Time of Dementia. italk Director Christopher Brocklebank and Hotline Manager Vanessa Iles Italk works with the Corrections system […]

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Tasmanian Council for Adult Literacy (TCAL) Conference

TCAL’s conference last weekend highlighted some excellent programs as part of the state’s 26TEN strategy to improve the literacy and numeracy levels of Tasmanians. LINC Literacy Coordinator at Risdon Prison, Iona Johnson and Rachel Edwards shared ‘Tales from the SLAMmer’. Inmates were able to learn to slam, a fun and engaging way to learn about […]

Carlton Neighbourhood Learning Centre

Good News Stories

Staff at the Hotline are always gratified and excited to come across good news stories of students whose educational journeys have begun with the Hotline. This one is from Fine Print, VALBEC’s excellent journal. It is the story of ‘Dean’ and Kaye, his volunteer tutor, and their learning journey together as part of the Carlton […]

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2018 Yabun Festival Sydney

Hotline staff found themselves very busy amid record crowds at the 2018 Yabun Aboriginal and Torres Strait Islander Festival on 26 January. Five staff were on hand at the Hotline stall during the day meeting people from far and wide who expressed an interest in Literacy classes, volunteering and finding learning materials. We handed out […]

Two senior women watching something on a digital tablet

Do you use the services of volunteer literacy tutors? Have you told the Hotline?

We recently sent a mail out to all Community Centres in Australia asking if they use the services of volunteers. As a result several Community Centres contacted the Hotline to let us know about literacy and numeracy classes they run and if they use volunteer literacy tutors, and we have now included them on our […]

Man in truck


In recent months the Hotline has had quite a few calls from truck drivers around the country who are having trouble completing the compulsory Work Diary. The diary was designed to reduce driver fatigue by ensuring drivers take proper rest breaks, but it’s proving to be a challenge for some drivers who don’t feel confident […]

Some things do take time

Some things do take time: a great Hotline story

This morning we had a call from a man who said he had heard the Hotline’s jingle on the radio and put the number in his phone…….fifteen years ago! He had updated his phone many times in that period and always kept the number, but never felt confident enough to call – until now. A […]