Good news stories

“Just know that you have made a massive difference to someone’s life today.” This email was recently received by Hotline teachers from Jenny. We were delighted to be able to assist. “I just want to say a huge big thank you to the lovely lady that helped myself and my friend yesterday. I am so […]

Group calls received

About half of all calls to the Hotline are for people calling for assistance for themselves. The other 50% of calls are for people calling on behalf of others (friends, family, community and health workers, job agencies). An increasing number of calls are from people ringing on behalf of groups of adults who need assistance […]

Assist Parents

Assisting parents

  For parents, improving reading, writing and computer skills can help kids reach their full potential! There are also lots of things parents can do to develop their child’s literacy that don’t require good reading skills. The Hotline has been working in conjunction with Goodstart Early Learning to make available resources to help parents develop […]

Vanessa Iles


Learning in Diverse Communities PreconferenceWorking together was certainly a strong theme of the Preconference for the Australian Council for Adult Literacy (ACAL)’s recent Learning in Diverse Communities Conference at the stunning Docklands library in Melbourne. Adult LLN educators from TAFE’s community colleges and other providers joined with the library network to look at the emerging role […]

ALC Team

Adult Literacy Connect

Interested in quality teaching and learning materials? Educators + Libraries: Making Connections Adult Literacy Connect is a network of adult language literacy and numeracy professionals from public libraries and adult education. The group formed in 2016 after an Adult Literacy Round Table event at the State Library of Victoria and works together to develop and […]

Linno Rhodes

“You are unteachable”

Linno Rhodes from Olympic Adult Education discusses attachment theory.   In June 2017 I was awarded an International Specialised Skills Fellowship. I wanted to investigate the idea that attachment theory, and associated therapeutic theories and practices are relevant to the teaching of vulnerable adults and can make a substantial difference to the success experienced in the […]

Community Connections 1

Community Connections

During August the Hotline was lucky in making a personal connection with some partner organisations, both interstate and overseas. Hotline staff member Sally George has been on holiday in Dublin, and arranged a visit to NALA, the National Adult Literacy Agency of Ireland. Sally, pictured here with NALA’s Manager, Elaine Mullen. They exchanged ideas about […]

Redlands library program

Redland Libraries Adult Literacy Program

The dedicated staff at Redland Libraries are passionate about enriching people’s lives through lifelong learning. Underpinning lifelong learning is literacy – the ability to read. Whether reading for enjoyment, to study or keep up-to-date with news in the local community and world around us, literacy is an essential life skill. However, many adult Australians struggle […]