The Hotline’s Aboriginal and Torres Strait Islander strategy to improve service delivery to Indigenous adults has been running since 2016 and is reaping rewards. There has been an increase in callers from Aboriginal and Torres Strait Islander backgrounds.
Reading Writing Hotline staff have been trained in ways to better support Indigenous callers and we are currently collating literacy resources and links for learning both English as well as First Nations Languages.
Hotline staff have also received training in how to better support employers who call with staff training needs. Trainers from the Australian Workplace Practitioners Network have been invited to express interest in becoming registered on the Hotline for referrals. See below for more details.