Latest news

  • The Learner’s Journey

    The Learner’s Journey

    This quarterly edition of Literacy Links is dedicated to the adult leaner, to their commitment to learning and their motivation and resilience. The ‘typical’ caller to the Hotline is male, between 25 and 44 years of age and from an English speaking background. The ‘typical’ caller to the Hotline has left school at Year 10 …Read More »
  • Hotline News

    Hotline News

    The Hotline’s Aboriginal and Torres Strait Islander strategy to improve service delivery to Indigenous adults has been running since 2016 and is reaping rewards. There has been an increase in callers from Aboriginal and Torres Strait Islander backgrounds.Read More »
  • How the Hotline Can Help

    How the Hotline Can Help

    ‘Darryl’ is an Indigenous man who speaks Mer and Torres Strait Islander (TSI) Creole.  He writes in TSI Creole. He phoned the Hotline to say that he is ‘slow with reading and writing’ but can use a computer ‘a little’.  ‘Darryl’ wants skills to back him up in finding a job.  He would like to …Read More »
  • Resilience: Stories of Adult Learning

    Resilience: Stories of Adult Learning

    Resilience: Stories of Adult Learning is a collection of learner stories, in their own words and with some helpful contributions by tutors along the way. Learner stories were collected from across Australia and the United Kingdom, and include voices spanning much of the earth.Read More »
  • Meet Tracey from the Reading Writing Hotline

    Meet Tracey from the Reading Writing Hotline

    As a teacher, I have worked with a diverse range of students in different ways, supporting students in vocational subjects, delivering reading and writing units in courses designed for the workplace, teaching by distance and developing distance learning materials.  I have enjoyed working on programs that targeted pathways for CALD and Indigenous students. I have …Read More »
  • A reminder from our Champion Kate Carnell

    A reminder from our Champion Kate Carnell

    Click on this link to view Kate’s promotional video “Want to Improve Your Bottom Line?”Read More »
  • Promoting Literacy to Industry – The Hotline’s New Campaign

    Promoting Literacy to Industry – The Hotline’s New Campaign

    The Reading Writing Hotline has just launched a campaign to encourage employers to use the services of the Hotline in order to boost LLN in the workplace. The campaign has involved production of two videos and a media kit had been distributed to a wide range of industry contacts.Read More »
  • Meet Elizabeth – another one of the Hotline’s wonderful teachers.

    Meet Elizabeth – another one of the Hotline’s wonderful teachers.

    I became involved with the Reading Writing Hotline when it first started back in 1993. In those days, the telephone referral service was accompanied by a TV series and a workbook. It was exciting never knowing from which part of Australia the next call would come!Read More »
  • Customer Service Feedback – tell us about the Hotline from your perspective

    Customer Service Feedback – tell us about the Hotline from your perspective

    Do the customer service staff in your organisation know about the national Reading Writing Hotline? These staff are your frontline in assisting adults who may be seeking assistance with literacy and numeracy and may have faced many barriers to further education and training in the past.Read More »
  • Hotline stall at Major Aboriginal and Torres Strait cultural festival

    Hotline stall at Major Aboriginal and Torres Strait cultural festival

    Last month the Hotline spent a very positive and busy day at the Yabun festival in Sydney. We were visited by many teachers/tutors looking for resources, strategies and funding information to assist parents of school age kids in their community.Read More »