Do the customer service staff in your organisation know about the national Reading Writing Hotline? These staff are your frontline in assisting adults who may be seeking assistance with literacy and numeracy and may have faced many barriers to further education and training in the past.
We can also provide you with material that might be valuable in assisting your staff to understand the complexities of the adult literacy journey for many of your callers?
The Hotline would love to hear from you and get your feedback so that we can tailor our approach and resources to better support the people in your organisation who support students (both current and future).
Could you please take a minute to fill out this survey.